Frequently Asked Questions
Everything you need to know about your Tile ProSource order, from shipping to installation support.
How do you ensure tiles do not break during shipping?
We use specialized heavy-duty packaging and reinforced pallets designed for fragile stone and ceramic materials. Every order is inspected before dispatch and secured with industrial-grade shrink wrap to minimize movement during transit.
What is your return policy for overage or leftover tiles?
We accept returns on unopened, full boxes of tile within 30 days of delivery. Please note that a 20% restocking fee applies, and the customer is responsible for return freight costs. We recommend keeping one or two boxes for future repairs as dye lots change over time.
Can I request a sample before placing a full order?
Yes, we highly recommend ordering samples to see the texture and color in your home's lighting. Samples are typically 4x4 or 6x6 swatches and are shipped via ground courier for a small flat fee.
What happens if my order arrives damaged?
While we take every precaution, shipping damage can occur. Please inspect your delivery immediately and note any visible damage on the driver's Bill of Lading. Contact our support team within 48 hours with photos of the damage to initiate a replacement claim.
Do you offer professional installation services?
Tile ProSource is a product supplier only. However, we provide detailed technical specification sheets for all our products to assist your licensed contractor with the installation process.
How do I calculate how much tile I need to order?
Measure the total square footage of your space and add a 10-15% 'waste factor' to account for cuts, corners, and potential breakage during installation. For herringbone or diagonal patterns, we recommend a 20% waste factor.